The Community Mutual Group is the largest inland Credit Union in Australia with branches and agencies across the New England, North West, Central West and Hunter regions of NSW. We are a community oriented organisation, committed to meeting the needs of our 72,000 members.
We are currently seeking to fill the following full time position located at our Head Office Armidale.
Telephone Service Centre Manager
Location - Head Office Armidale - Full Time Permanent
The Telephone Service Centre Manager is responsible for ensuring the delivery of excellent phone service to members by way of 'first point contact' resolution. This role encompasses the responsibility of effective leadership and supervision of staff ensuring the Telephone Service Centre team maintains a high level of product knowledge, including the provision of lending, insurance service's and outbound calling, along with ensuring the operational functions of the Telephone Service Centre in accordance with the organisations strategic plan and regulatory responsibilities. Essential to this position is a proactive and supporting approach to cross-selling, up-selling and the identification of further product sales.
Applicants seeking further information on this position should contact the Human Resources Officer on 132 067 or recruitment@necu.com.au.
An Information Package, including the position description for this role can be downloaded from the link below:
Position Information Profile - GO
If you are interested in becoming part of this successful team, you can submit your written application to the Human Resources Department, The Community Mutual Group, PO Box U631 UNE NSW 2351 Or recruitment@communitymutual.com.au no later than 5.00pm Monday 9th August 2010.
